Henry E. Keys

About Henry E. Keys

As a seasoned banking professional with extensive experience in treasury management, I have a proven track record of driving financial success and optimizing cash management strategies. In addition to my expertise in treasury management, I have also served in roles such as bank officer, implementation officer, and contact center manager, which have given me a comprehensive understanding of the banking industry as a whole. Throughout my career, I have consistently demonstrated my ability to develop and implement innovative financial solutions that drive growth and maximize profitability. As VP of Treasury Management at Cadence Bank, I am committed to leveraging my expertise and experience to achieve even greater success for the bank and its clients.

Experience

1. VP, Treasury Management

   Cadence Bank

   Mar 2023 — Present · Tupelo, MS, US

   Directly contribute to key business outcomes such as client retention, client satisfaction, enhancing Treasury Management\'s value to our clients and prospects, achieving SLA targets, and fostering a culture of performance and continuous improvement. Manage a team of 17 hybrid specialist in different sectors and states of treasury management operations. Be the subject matter expert on all Treasury Products and Services including end to end integration.Must be proactive in managing escalated issues and ensuring all necessary steps have been taken towards resolution.Molds and coaches the IPP and CSP team on Customer Service Excellence.Develops and maintains internal relationships with business partners vital to improving processes across multiple departments.Manage and improve the client experience by ensuring that all communication with clients is clear, honest, and accurate.Design pre/post client surveys and develop quarterly reports on client satisfaction.Exhibit creativity in identifying and evaluating growth strategies.Ensure compliance with risk management function by controlling up to date policies and procedure.Conduct monthly meeting with Senior Management team to provide Implementation SLA\'s, Client Issues/Resolutions and employee workload reviews.Identify and implement ways to increase efficiencies.Conducts lessons learned with employees at the end of each implementation phase for continuous improvement purposes.Identifies and manages timely and effective resolution of any issues that surface during the handling of all assigned duties.Tracks and reports implementation activity results in a \"real time\" fashion via internal Implementation databases and reporting tools.Coach, counsel and develop the talent on the team.Conduct monthly staff meetings with IPP and CSP teams.

Education

• Mississippi Valley State University Itta

  Concentration:Business Administration

  1988 — 1990