Henry Childs
Network Project Manager at AT&T | Operations Leadership | Customer Experience | Telecom Infrastructure
- Role
- Network Project Manager at AT&T
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Henry Childs
As a Network Project Manager at AT & T with 14+ years of progressive leadership experience, I specialize in operational excellence, strategic planning, and technician workflow optimization. I lead teams to deliver seamless installation and repair services, while enhancing safety, quality, and customer satisfaction.My background includes success as an Account Manager, consistently exceeding sales targets and driving top-tier customer satisfaction. I leverage this customer-first mindset to guide problem-solving, team development, and operational improvements.Passionate about relationship management, business growth, and process efficiency, I enjoy collaborating across departments to deliver results. Always eager to learn and connect with like-minded professionals. Let’s connect!
Experience
Network Project Manager
Apr 2022 — Present · Lawrenceville, GA, US
Manage and direct 30 employees in multiple locations; regularly manage 100+ technicians monthly, during duty.• Handle escalations with Public Utilities Commission.• Responsible for network infrastructure of 1/3 of the Atlanta Metropolitan Area • Collaborate daily with team members to establish, review and adjust goals to ensure alignment with currentpriorities and provide monthly feedback to help employees improve performance.• Effectively coach employees on strengths, areas of development and career planning.• Perform duties of Team Lead for 13 managers in absence of Area Manager.• Manage all installation and repair of Special Service, U-verse, IPDSL services, DSL and core wire line functions.• Manage the rehab and placement of network facilities.• Project lead on reducing chronic dispatches on high level service
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