Henry C. Taylor
Senior Business Consultant @Shake Shack
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WORK HISTORY
Senior Business Consultant @Shake Shack
Houston, TX, US
SaaS consulting and marketing agency serving start-ups, nonprofits, and corporate clients. Specializing in operational automation, AI integration, and branding strategies that deliver measurable results in cost savings, team productivity, and revenue growth.* Reduced labor costs by on average per client through AI-driven automation solutions across CRM, customer service, and order fulfillment—eliminating 120+ hours of manual work monthly.* Recruited and led a distributed team of specialists (designers, developers, marketers) tailored to each client’s needs, ensuring top-tier project execution and ongoing support.* Implemented CRM automations and AI content tools (e.g, ChatGPT, GoHighLevel), improving customer outreach and achieving a 35% cold email open rate—well above industry averages.
EDUCATION
Full Sail University
Master of Arts (MA)
Davenport University
Bachelor
SKILLS
ABOUT HENRY C. TAYLOR
Operations & Customer Experience Leader | Hospitality Operations | Team Development |…
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