Henrietta Thornton

Information Literacy Content and Strategy Manager @Infobase

New York, NY, US

Design courseware created to meet academic customer needs, incorporating emerging industry trends, especially AI• Ensure alignment with client goals in delivering training one-on-one and to classes of 30-plus librarians and faculty• Build training guides by assessing educator needs through surveys to improve training effectiveness across 3 departments per customer • Refresh and add new materials twice yearly to align with 6 educational standards • Partner with sales and marketing colleagues to showcase products and related collateral • Track engagement metrics for current customers, develop targeted usage-improvement plans and coordinate with customers to implement those plans• Develop and boost client relationships through active listening, using transparent and personalized communication, showing appreciation through being empathetic• Present 3 webinars annually on thought leadership related to information literacy and “how-to” demos for customers and potential customers

Queens College

Master of Library & Information Science (MLIS)

University College Dublin

Bachelor's degree