Henrietta Thornton
Customer Success | Solutions Consultant | Content Development | User Training
- Role
- Information Literacy Content and Strategy Manager at Infobase
- Location
- Queens County, NY, US
- LinkedIn followers
- 500 followers
About Henrietta Thornton
A creative customer success manager, librarian, and AI enthusiast with experience in…
Experience
Information Literacy Content and Strategy Manager
Feb 2024 — Present · New York, NY, US
Design courseware created to meet academic customer needs, incorporating emerging industry trends, especially AI• Ensure alignment with client goals in delivering training one-on-one and to classes of 30-plus librarians and faculty• Build training guides by assessing educator needs through surveys to improve training effectiveness across 3 departments per customer • Refresh and add new materials twice yearly to align with 6 educational standards • Partner with sales and marketing colleagues to showcase products and related collateral • Track engagement metrics for current customers, develop targeted usage-improvement plans and coordinate with customers to implement those plans• Develop and boost client relationships through active listening, using transparent and personalized communication, showing appreciation through being empathetic• Present 3 webinars annually on thought leadership related to information literacy and “how-to” demos for customers and potential customers
Education
Queens College
Master of Library & Information Science (MLIS)
University College Dublin
Bachelor's degree
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.