Henok Hadgu
DevOps | QA at HealthPartners
- Role
- Technical Support Analyst at PCs for People
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Henok Hadgu
Excellent analytical, research and problem solving skills. Great experience and training…
Experience
Technical Support Analyst
Mar 2014 — Present
Provide technology and education to low income families while focusing on community service.• Analyze, organize and implemented inventory database management system, policies and intake procedure.• Provided technical direction and implemented customer solutions utilizing standard methodologies.• Implemented hands-on fixes, including software and hardware installation, upgrades, backups, recovery, patches, configuring systems and applications. • Oversaw help desk tickets/resolutions and provided overall end-user support.
Education
University of Minnesota Crookston
Management Information System (MIS)
2000 — 2002
Metro State University
Bachelor’s Degree, Management Information System (MIS) and Minor in Economics
2013 — 2015
Skills
- Saas
- Visio
- Business Analysis
- Computer Network Operations
- Strategic Planning
- Sap Erp
- Erp Implementations
- Epic Systems
- System Administration
- Microsoft Sql Server
- Active Directory
- Hardware Architecture
- Project Management
- Network Administration
- Cyber-Security
- Technical Analysis
- Database Development
- Customer Service
- Mysql
- Sharepoint
- Databases
- Process Improvement
- Sdlc
- Vb.net
- Networking
- Leadership
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