Henning Linn
Senior Director Global Customer Success & Solutions Engineering (Industry) @Unity
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WORK HISTORY
Senior Director Global Customer Success & Solutions Engineering (Industry) @Unity
Munich, DE
Global leader for Unity\'s Industry Customer Success and Technical Sales teams and practices- Results-driven leader with a passion for delivering unparalleled customer experiences- Proven ability to navigate complex technical landscapes and translate product capabilities into tangible business value- Committed to fostering a collaborative and innovative team environment.1. Customer Success- Spearheading customer success initiatives to ensure client satisfaction, retention, and expansion- Developing and implementing scalable processes to optimize the entire customer lifecycle- Building high-performance teams that prioritize customer advocacy and deliver exceptional service.2. Technical Sales Strategy- Crafting and executing technical sales strategies to meet and exceed revenue targets- Collaborating with cross-functional teams to align technical solutions with customer needs- Leveraging technical expertise to articulate product value and drive successful sales cycles- Implementing KPIs and metrics to measure and optimize customer success and sales performance.3. Feedback-Driven Product Innovation- Establishing a robust feedback loop, ensuring customer insights are communicated effectively to R&D- Collaborating with product and engineering teams to drive feature enhancements based on customer feedback- Utilizing analytics and customer feedback to drive data-driven insights for continuous improvement- Contributing to the continuous improvement of products by bridging the gap between customer requirements and product development.
EDUCATION
University of applied science Kaiserslautern/Zweibrücken
Diplom (FH), Informatik
ABOUT HENNING LINN
Business Development Technischer Vertrieb Experte für Digitalisierung (Digital Twin, XR & Simulation)- Teamplayer mit hoher analytischer Kompetenz und ausgebildeten Führungseigenschaften- Begeisterung für neue Technologien und deren Auswirkung auf Geschäfts- und Fachprozesse- Hohe Kompetenz im IT Design, u.a Anforderungsmanagement an der Schnittstelle Business zu IT und Lösungskonzeption unter Verwendung von Kreativmethoden (z.B. Design Thinking, Walt Disney Methode)- Große Stärke im Gestalten und Führen von Workshops und im Darstellen komplexer Sachverhalte für Managemententscheidungen- Langjährige Erfahrung im Aufbau von Geschäftsbereichen und Führen von Teams- Langjährige Erfahrung im Leiten von IT Projekten (sowohl agil als auch Wasserfall)- SCRUM Master PSM I- Hervorragende Branchenkenntnisse im Bereich Visualisierung, VR & AR- Hervorragende Branchenkenntnisse im Automobilbereich- Große Vertriebsstärke.
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