Hennie Shah
AWS
- Role
- Client Relations Specialist at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Hennie Shah
Experienced Team Lead with a demonstrated history of working in the financial services industry. Skilled in Analytical Skills, Banking, Financial Reporting, Portfolio Management, and Risk Management. Strong professional with a PGDA focused in Finance, General from Bangalore University.
Experience
Client Relations Specialist
Nov 2022 — Present
Managed and optimized customer query resolution processes within the AWS Payments team, significantly improving response time and customer satisfaction. Collaborated cross-functionally with teams like Collections, AR, and Engineering to address complex payment-related challenges, enhancing payment operations and customer experience. Contributed to projects like Out of Cycle Suspension, Preempt Process, and Jade Program, ensuring efficient cash flow management within AWS. Assisted in the Currency Expansion Project, supporting testing and execution across multiple tools, which led to the successful implementation of new currencies. Played a key role in executing cash flow-related initiatives within AWS, consistently exceeding KPIs for process efficiency and issue resolution.
Education
Bangalore
Post Graduate Diploma in Business Analytics, Finance, General
Bharathiar University
B. Com (E-commerce)
Bangalore University
PGDA, Finance, General
2014 — 2015
Annamalai University
Master of Business Administration, Finance, General
2013 — 2015
Bharthiya
Bachelor's degree, E-Commerce/Electronic Commerce
2010 — 2013
St.Joseph Anglo Indian Higher Secondary School
10th and 12th, Business/Commerce, General
1996 — 2010
Skills
- Analysis
- Portfolio Management
- Microsoft Excel
- Banking
- Risk Management
- Investments
- Process Improvement
- Financial Analysis
- Corporate Finance
- Financial Reporting
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