Henna Vaid

Principal Support Engineer (Commerce Cloud)

Role: Principal Support Engineer at Oracle
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Henna Vaid

Highly motivated & customer service-focused Technical Support Specialist with 12+ years…

Experience

Principal Support Engineer
Oracle
Nov 2021 — Present · Hyderabad, IN
Working with customer service teams to assess the customer environment, identify the issues, and gather all necessary information for root cause such as system and software information, usage scenarios, log files, screenshots> Independently troubleshoot and root-cause problems> Escalation case tracking and rolling> Creating around-the-world support by collaborating with other Level 2 / Level 3 teams around globallyReproducing the customer problems in a lab environment, identify the root cause, triage the issues, and pass the request to appropriate engineering team> Providing suggested bug fixes to the engineering team> Looping back to the customer services team to ensure clear communication with customers on action plan, and handle the communication directly with customer> Maintain an overall high level of customer satisfaction> Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors> Exercise judgement within broadly defined practices and policies in selected methods and techniques to obtain the desired results

Skills

Sql
Atg Commerce
Oracle
Requirements Analysis
Jsp
Core Java
C
E-Commerce
Javascript
Servlets
Java Enterprise Edition
Object Oriented Design

Contact information

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Current company

Oracle

IT Services and IT Consulting · 10K employees · Founded 1977 · 2300 Oracle Way, Austin, Texas, 78741, US

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on. This LinkedIn page serves as Oracle’s official global company presence, connecting our team, customers, and partners worldwide. If you’d like to join us, please visit our Careers page: https://www.oracle.com/corporate/careers/ For investor news, SEC filings, and financial information about Oracle (NYSE:ORCL), please visit https://investor.oracle.com/home/. Follow us on X: x.com/oracle Like our page on Facebook: facebook.com/Oracle/ Follow us on Instagram: instagram.com/oracle/

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