Heni Patel

Food Service Supervisor @Subway

Etobicoke, ON, CA

Key Responsibilities: 1.Supervised daily operations of a customer service team, ensuring workflows ran smoothly, resolving escalated issues, and maintaining service standards, improving team efficiency, customer satisfaction, and operational effectiveness within a fast-paced and customer-driven environment.2.Trained, coached, and mentored team members to enhance skills, professionalism, and performance, fostering an engaged workforce that consistently met and exceeded goals, ensuring alignment with company objectives and delivering exceptional customer-focused service.3.Monitored customer interactions and feedback channels, implementing actionable process improvements, enhancing customer experiences, fostering loyalty, and ensuring team adherence to policies while addressing gaps to meet service benchmarks and exceed expectations in challenging scenarios.4.Collaborated with senior management to develop strategies, ensuring team alignment with organizational goals, streamlining service workflows, optimizing performance, and maintaining compliance with corporate standards in dynamic, customer-focused operations environments.5.Utilized data-driven insights and performance metrics to analyze team productivity, identify improvement areas, implement effective solutions, and enhance operational efficiency, driving positive results for both the customer service team and the organization.

George Brown Polytechnic

Postgraduate Degree, Project Management

The Maharaja Sayajirao University of Baroda

Bachelor of Commerce - BCom, Accounting and Finance

Humber College

Postgraduate Degree, Human Resource Management