Hengjun Lin
Senior Analyst @Labour, Immigration, Training And Skills Travail, Immigration, Formation Et Compétences
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WORK HISTORY
Senior Analyst @Labour, Immigration, Training And Skills Travail, Immigration, Formation Et Compétences
Collaborated with internal and external stakeholders in meetings to document and clarify requirements for the conciliation and mediation process in the Labor Relations Gateway.• Conducted end-to-end testing across Salesforce environments (Prod, SIT, Staging, UAT) to ensure system integrity and meet requirements.• Administered Salesforce, including managing user permissions, creating custom reports and dashboards, and troubleshooting system issues to optimize platform functionality and user experience.• Maintained Miro board processes based on documented requirements, incorporating comments to ensure users\' requirements are accurately included.• Crafted, reviewed, and updated user stories in Jira with acceptance criteria that fulfill stakeholders\' requirements, ensuring thorough understanding by developers.
EDUCATION
University of Ottawa
Master of Arts (M.A.)
Zhongnan University of Economics and Law
Bachelor of Economics
ABOUT HENGJUN LIN
Senior Business Analyst with over 6 years of experience in business requirement analysis and project management across diverse industries, including property appraisal, Cyber Security, Retail, Healthcare, Gaming & Entertainment. • Expertise in translating stakeholder requirements into comprehensive user stories, process flows, and functional/non-functional requirements. • Proven track record of delivering successful projects and implementing data-driven solutions. Proficient in agile project management, BI dashboard development, and utilizing tools such as Azure DevOps, Microsoft Project, and Microsoft Office suite.
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