Hengameh James

Manager, Customer Success @Ampere

Portland, OR, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

Manager, Customer Success @Ampere

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Portland, OR, US

EDUCATION

1989 — 1991

The University of Alzahra (Tehran, Iran)

BA, Economics

2007 — 2009

Oregon Health & Science University

MBA

1991 — 1997

The University of New Mexico

BS-MS, Chemical Engineering

ABOUT HENGAMEH JAMES

With over 25 years of experience at industry leaders like Intel and Ampere, I bridge the gap between complex engineering, global program management, and the future of AI-driven operations. My career has been defined by a simple goal: transforming technical complexity into measurable business value.As the Founder of Stratum AI, I help organizations navigate the shift toward AI/ML integration. I don\'t just view AI as a buzzword; I view it as a tool for operational excellence, having previously used AI/ML techniques to reduce customer issues by 30% and resolve technical hurdles 40% faster.My Core Areas of Expertise:1) Program Management & Strategy: Directing multi-million dollar product lifecycles and cross-functional teams to align technical roadmaps with revenue goals.2) Manufacturing & Process Engineering: A deep foundation in R&D and Process Technology (Chemical Engineering background), including leading teams of 100+ engineers and delivering $50M in operational savings.3) AI/ML Strategy (Stratum AI): Advising on the implementation of data-driven solutions that optimize yield, improve customer health scores, and accelerate product delivery.Selected Career Highlights-$50M Savings: Led the R&D Die Prep Team at Intel, implementing a novel process that yielded significant cost reductions while delivering 50+ new products-30% Revenue Growth: Advocated for customer-centric product definitions that directly projected a 30% increase in revenue-Operational Discipline: Managed equipment uptime at 98% while maintaining record velocity in high-pressure manufacturing environments.I thrive at the intersection of \"How it’s built\"(Engineering),\"How it’s managed\"(Program Management), and \"How it’s optimized\"(AI). Whether leading a global department or consulting on an AI roadmap, my focus is on scalability, efficiency, and the bottom line.Let’s connect to discuss AI transformation, manufacturing excellence, or scaling complex technical programs.

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Hengameh James — Manager, Customer Success at Ampere in Portland, OR, US | Unifers