Henel Patel

Senior Head of Customer Operations @BBC

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2022 — Present

Senior Head of Customer Operations @BBC

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London, GB

Senior Head of Customer OperationsLondon, UK | BBCLeading operational excellence and transformation across customer facing functions, with a focus on innovation, people development, and seamless service delivery.Spearhead customer operations strategy for large-scale teams.Drive continuous improvement and service innovation.Foster high-performing, collaborative team cultures.Align operational goals with customer-centric outcomes.Passionate about creating environments where people and performance thrive.

SKILLS

Contact Center ManagementKpi DashboardsSlaService DeliveryManagementPerformance ManagementComplaint ManagementCustomer SatisfactionCall Center DevelopmentTelecommunicationsBpoContact CentersCall CenterCustomer Service ManagementProject ManagementLeadershipInbound MarketingCustomer ExperienceStrategic PlanningOutsourcingRecruitingTeam ManagementWorkforce ManagementCustomer RetentionBusiness Process ImprovementCustomer ServiceCall CentersTeam LeadershipTelemarketing

ABOUT HENEL PATEL

With over a decade in corporate leadership and customer operations, I’ve built my career…

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Henel Patel — Senior Head of Customer Operations at BBC in London, GB | Unifers