Thomas Heneker
Head of Content Operations @Readly
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WORK HISTORY
Head of Content Operations @Readly
London, GB
Readly is a global digital publishing platform delivering publications across 1,200 publishers worldwide. As Head of Content Operations I\'m responsible for the infrastructure that makes it all work - global production strategy, vendor relationships, budget management, and a cross-functional team across multiple markets.The objective is clear: make sure the right content reaches the right subscribers, on time, every day - and build the operational infrastructure that allows the business to grow without scaling costs: Delivered $2.5M in annual savings through renegotiating 500+ publisher contracts Grew revenue 10% by automating end-to-end newspaper processing for 350 titles Cut manual workload by 67%- eliminating 750 hours of manual effort annually Raised content ingestion accuracy from 93% to 99.98% through automated workflows Increased production efficiency 11% through vendor integration and process redesign
EDUCATION
University of Glasgow
BSc. (Hons)
SKILLS
ABOUT THOMAS HENEKER
Most businesses don\'t have a growth problem. They have an operations problem.When processes break down, teams react instead of build. When systems fail, financial performance suffers. When operations can\'t scale, growth stalls. These aren\'t business problems. They\'re operational ones. And they\'re fixable.I believe operations should be the engine that powers a business forward.Over 20 years I\'ve built and transformed operations across digital media, entertainment, and publishing. From directing 22 international TV channels at Scripps to running global production for publications at Readly, the approach has always been the same - identify where value is being lost, build systems that eliminate it, and deliver results that last:$12M+ in quantified savings and revenue growth across four roles 67% reduction in manual workload through automation 99.98% operational accuracy - up from 93%$100M+ in budgets managed across multiple territories 10% revenue growth at Readly through end-to-end automation $9.5M revenue unlocked at Scripps through systematic process redesign $5M saved at Warner Bros through regional consolidationI\'m Chartered Manager qualified, Lean Six Sigma certified, and I\'ve led teams across the UK, US, EMEA, APAC, and Latin America.I don\'t believe in operations for the sake of operations. Every system I build and every process I redesign has one purpose - to make the business more efficient, more accurate, and more profitable.
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