Hendrik Maier
Customer Success Manager (Emea) @Roche
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WORK HISTORY
Customer Success Manager (Emea) @Roche
Managing and expanding relationships with strategic hospital and private lab accounts, ensuring successful adoption and measurable impact of digital diagnostic solutions.Supporting Roche affiliates across Europe in rolling out global Customer Success frameworks, enabling local teams to build sustainable CSM expertise.Coaching colleagues and empowering affiliates to independently design and execute success strategies, while sharing best practices across countries.Leading and contributing to cross-functional and cross-chapter projects, including the design of new Customer Success frameworkRecognized internally as an expert in Customer Success with broad knowledge of related disciplines, acting as both a trusted advisor for customers and a coach for colleagues.
EDUCATION
Baden-Wuerttemberg Cooperative State University (DHBW)
Bachelor of Arts - BA, Healthcare Management
Schule für Pflegeberufe am Universitätsklinikum Tübingen
Staatsexamen, Gesundheits und Krankenpflege
ABOUT HENDRIK MAIER
I thrive at the intersection of technology, people, and impact. With experience across key account management, regional enablement, and framework design, I bring together hands-on execution and strategic thinking.In my current role as Customer Success Manager (EMEA) at Roche, I support both our affiliates across Europe and major hospital and lab customers directly. This dual perspective allows me to drive measurable results on the ground while also scaling success practices across regions.Beyond my role, I am passionate about coaching, knowledge transfer, and building communities – whether by enabling colleagues, creating scalable frameworks, or driving entrepreneurial projects.What defines me is curiosity, collaboration, and the drive to translate complex challenges into sustainable solutions – always with the bigger picture in mind.
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