Henal Prakash

Associate Consultant @Tata Consultancy Services

Managed AWS cloud operations, including incident, problem, change, and catalog request management, aligned with ITIL best practicesDrove continuous service improvements through data-driven insights, enhancing AWS cloud service reliability and user experienceLed CSI initiatives, driving process enhancements and boosting service efficiencyManaged and maintained the IT service catalog, ensuring accurate, up-to-date service offerings aligned with business needsStreamlined catalog management processes, enhancing service visibility and improving request fulfillment efficiency by 40-45%Led root cause analysis and problem resolution initiatives, reducing major incidents by 30% and improving system stabilityCoordinated end-to-end change management processes, ensuring minimal risk and successful deployment of IT changes