Hemraj Sonare

About Hemraj Sonare

1.Customer Service: Ensure high standards of customer service and…

Experience

1. Senior Guest Service Associate

   Marriott Hotels

   Feb 2024 — Present · IN

   1.Customer Service:Ensure high standards of customer service and satisfaction.Address guest complaints or concerns, resolving issues in a timely manner.2. Operations Management:Monitor and manage the day-to-day operations of the dining area and Bar.Oversee the setup, maintenance, and cleanliness of dining areas.3. Quality Control:Ensure food and beverage quality, presentation, and consistency meet the establishment\'s standards.Monitor stock levels of beverages, food items, and supplies, ensuring everything is replenished as needed.4. Health and Safety Compliance:Ensure that health, safety, and hygiene standards are strictly followed.Monitor compliance with food handling, storage, and preparation regulations.5. Inventory management Outlet & Bar.Conduct inventory checks and report on stock levels to ensure accurate ordering.6. Event Coordination:Assist in planning and organizing special events or banquets, ensuring proper setup and service.7. Reporting and Communication:Maintain communication with kitchen staff, management, and other departments.Provide reports on sales, customer feedback, and staff performance.

Education

• IHM Bhopal

  Hotel management, My village

  2018 — 2021

• Udemy

  Bartender, Bartending/Bartender