Hema Raj

About Hema Raj

Senior Technical Program Manager with 13+ years of experience delivering complex, cross-functional technology programs across SaaS and financial services. I specialize in translating strategic business goals into executable roadmaps, leading globally distributed teams, and driving measurable outcomes — on time, within budget, and in compliance with regulatory standards (SOC2, HIPAA, GDPR, CCPA). My expertise spans end-to-end program ownership: Agile delivery leadership (Scrum, Kanban), roadmap execution, risk mitigation, resource and budget optimization, vendor management, and executive stakeholder communication. I bridge the gap between business objectives and technical execution — whether working with engineering, AI/ML, product, QA, DevOps, compliance, or C-suite stakeholders. Career highlights: Bahwan CyberTek (9 years): Drove a multi-million-dollar product roadmap, accelerating go-to-market by 6 months across 2 markets. Led 15+ engineers across Product, AI/ML, and Infrastructure. Achieved 25% improvement in on-time delivery and 30%+ cost savings by migrating from outsourced to in-house development. DropThought: Managed a $1M+ annual budget, delivered 4 major releases per year on time and within budget, and contributed directly to a 100% growth in the customer base. Led full QA transformation including tooling modernization and process standardization. Certifications: Registered Scrum@Scale Master · Registered ScrumMaster (RSM) Open to Senior Program Manager, Senior Technical Program Manager, and Director of Program Management opportunities.#TechnicalProgramManagement #Agile #ScrumAtScale #ProgramDelivery #SaaS #DigitalTransformation #StakeholderManagement

Experience

1. Senior Engineering Program Manager

   Bahwan CyberTek

   Apr 2024 — Present · Chennai, IN, US

   Drove Multi million dollar product roadmap, accelerating GTM by six months across 2 markets Led 15+ engineers across Product, AI/ML, and Infra, reporting directly to the CTO.Spearheaded end-to-end delivery of enterprise-grade SaaS products, ensuring alignment between business objectives, technical execution, and governance frameworks.Developed and executed comprehensive project plans, defining scope, requirements, and resource allocation across engineering, product, and operations teams.Led global Agile delivery teams through sprint planning, backlog prioritization, and release execution, improving on-time delivery metrics by 25%.Proactively identified and mitigated project risks, implementing early detection mechanisms and contingency plans to reduce delivery disruptions.Collaborated with software development, QA, and business stakeholders to ensure alignment of technology solutions with client needs and strategic outcomes.Directed modernization initiatives, including automated QA/testing pipelines, improving release efficiency by 30%.Managed migration from outsourced to in-house development, realizing 30%+ cost savings and accelerating feature delivery.Championed AI-driven product launches (Meeting Efficiency and Timesheet Management platforms), optimizing enterprise productivity and measurable ROI.Reported program progress and performance metrics to senior leadership, ensuring transparency and informed decision-making.Fostered a culture of continuous improvement, technical ownership, and team accountability.Recommend, integrate, and optimize testing and AI tools and frameworks to support scalable and maintainable quality solutions into STLC.Leverage AI-based tools, technologies and frameworks throughout the automation test cases development and finding defects in advance.

Skills

• Integration Testing
• Testing
• Ios
• Quality Assurance
• Jira
• Mobile Applications
• Bug Tracking
• Android
• Black Box Testing
• Api Testing
• Regression Testing
• Selenium Webdriver
• Test Cases
• Functional Testing
• Usability Testing
• Test Planning
• Python
• Scrum
• Web Applications
• Mobile Testing
• User Acceptance Testing
• Bugzilla
• Ipad Support
• Manual Testing
• Mobile Devices
• Sdlc
• Test Automation
• Agile Methodologies
• Software Quality Assurance