Hem Chandra Punetha
Project Analyst @Bell
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WORK HISTORY
Project Analyst @Bell
Mississauga, ON, CA
As a Project Analyst at Bell BBM, I played a pivotal role in the successful network migration to SD-WAN technology across 750+ branches for one of Canada’s leading banks. This large-scale initiative aimed to enhance the bank’s network performance, scalability, and reliability while ensuring minimal disruption to ongoing operations- Coordinated end-to-end deployment activities including onboarding, cutover, and decommissioning of devices ensuring seamless transitions with minimal operational disruption- Orchestrated cross-functional collaboration with clients, network engineers, technicians, and vendors, resolving technical issues proactively to ensure timely project completion- Streamlined decommissioning workflows by revising Standard Operating Procedures (SOPs), achieving a 40% reduction in turnaround time through iterative feedback from Solution Architects and technicians- Developed and maintained a centralized audit repository on SharePoint, providing stakeholders with real-time access to critical project documentation and ensuring regulatory compliance- Implemented a robust tracking system for device returns and destruction, partnering with vendors to enhance accountability and operational efficiency- Optimized resource planning by coordinating with field services teams to ensure availability for migration activities, contributing significantly to the overall success of the bank’s network modernization initiative- Facilitated stakeholder meetings to provide progress updates, address risks, and align on project priorities, ensuring clear communication and project alignment at every stage.
EDUCATION
Conestoga College
Postgraduate Certificate, Global Business Management
Queen Margaret University
BA - Bachelor of Arts, Hospitality Administration/Management
Sault College of Applied Arts and Technology
Postgraduate Certificate, Project Management
International Institute of Hotel & Catering Management, Kolkata
Diploma in Hotel Management
ABOUT HEM CHANDRA PUNETHA
Project Manager | Fraud Operations & Risk Management | Process Improvement Leader I’m passionate about solving problems, optimizing processes, and leading projects that make a real impact. With over 10 years of experience across financial services, insurance, and telecommunications, I’ve successfully managed projects that enhance efficiency, mitigate risks, and drive business transformation. Project Management & Digital Transformation I love turning complex projects into success stories. From supporting a complex 750+ site network migration at Bell to rolling out automation solutions and process improvements, I ensure projects are delivered on time, within scope, and with measurable results. I bring experience in Agile, Waterfall, and Hybrid methodologies, keeping teams aligned and risks under control. Fraud Operations & Risk Management Fraud prevention is more than just stopping fraudsters - it’s about protecting customers, ensuring compliance, and driving smarter risk management strategies. During my 11 years at American Express, I led fraud detection teams, supported implementation of RPA solutions, and optimized fraud resolution processes to improve efficiency and reduce manual work. Process Improvement & Operational Efficiency I believe on making things better. Whether it’s reducing turnaround times by 30%, optimizing workflows, or improve reporting, I focus on driving efficiency and eliminating bottlenecks to help businesses work more effectively. I enjoy working in fast-paced, high-impact environments, collaborating with cross-functional teams, and finding creative solutions to complex challenges. I’m always looking for ways to make things more efficient, secure, and scalable. Core Skills & Expertise: Project Management & Business Strategy: o Project Management (Agile, Waterfall, Hybrid) o Project Planning, Scheduling & Execution o Risk & Issue Management o Scope Management & Change Control o Stakeholder Management & Client Relations o Budgeting, Cost Control & Forecasting o Process Improvement & Lean Six Sigma o Business Analysis & Data-Driven Decision Making o Regulatory Compliance & Governance o MS Project, JIRA, SharePoint Fraud Operations & Risk Management: o Fraud Investigations & Case Management o Risk Assessment & Mitigation Planning o Regulatory Compliance (AML, KYC, PCI DSS) o Chargeback & Dispute Resolution o Operational Risk & Internal Controls o Governance Let’s connect! I am open to explore new opportunities, exchange industry insights, and collaborate on innovative projects that drive meaningful impact!
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