Hemprakash Uchil
Service Excellence at Sutherland
- Role
- AVP & Head - India Service Excellence at Sutherland
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Hemprakash Uchil
Experienced Professional with a demonstrated history of working in the information…
Experience
AVP & Head - India Service Excellence
Oct 2015 — Present
Skills
- Project Delivery
- Process Excellence
- Performance Appraisal
- New Business Development
- Process Management
- Outsourcing Management
- Quality Management
- Business Transformation
- Management
- Resource Management
- Customer Relationship Management (Crm)
- Transition Management
- Customer Satisfaction
- Leadership
- Call Centers
- Operational Excellence
- Performance Management
- Call Center
- Crm
- Service Delivery
- Offshoring
- Customer Experience
- Bpo
- Business Process Improvement
- Team Management
- Sla
- Business Process Outsourcing (Bpo)
- Outsourcing
- Process Improvement
- Offshore Outsourcing
- Six Sigma
- Operations Management
- Service-Level Agreements (Sla)
- Change Management
- Vendor Management
- Workforce Management
- Contact Centers
- Mis
- Quality Assurance
- Employee Engagement
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