Hemna Juneja

WORK HISTORY

EDUCATION

SKILLS

ABOUT HEMNA JUNEJA

As Senior Vice President Global Live Operations at DAZN, I am accountable for Strategy and Execution of Live Delivery and Operational Support of DAZN OTT Platform.I am an ITIL Certified, Techno-Functional, Performance-Oriented Leader with a track record of over 20 Years in the IT industry. I am skilled in Management of Application Development and Support Portfolios, specifically in implementation of 24/7 Global Application and OTT Support environments. Having spent over 13 years at DAZN/PERFORM, I have been solely accountable for managing the Live Production Support Services & OTT platforms, with Matrix Line Managing large Global Teams of Web/Application Support Engineers, Technical Incident Managers, Service Delivery Managers and Change/Release Managers under varied distributed complex environments.I have a strong Leadership acumen as well as deep Technical Knowledge; with an ability to work within complex and challenging, Live Production Environments. I can skillfully communicate with key Business Stakeholders at all levels, while building & maintaining strong relationships within Technical & Operational areas.I am usually the \"Go-To\" person during major Incidents and have consistently delivered First-Class service to the delight of the clients.I have been pivotal and instrumental in Strategic Planning- To model & build co-located teams to provide Application Support/Technical Incident Management across various geographies. This includes Globally Shared Services & good working practices- Such as processes, Tools & Methodologies to deliver seamless 24x7 Support for DAZN Application Services & OTT platforms.I have consistently maintained high levels of Customer Satisfaction- Ensuring performance, resilience, reliability and availability of platforms that met or exceeded agreed SLA\'s with Clients.I have also introduced key Service Management Polices for Release and Change Management for DAZN.I have been solely responsible for Implementing & Maintaining the Monitoring & Event Management processes of entire DAZN/PERFORM Application stack.As an APM certified professional- I was chosen by New Relic to be interviewed for my expert advice on best practices on how to get digital fit for Global sporting events, such as the World Cup. My blog was thereby featured in ITProPortal. I was nominated for the Tech-Women 50 Year Award in 2018 and Future CIO of The Year in 2019 for Women in IT.