Hemin G.
Service Desk Technician @Spicers Canada
Signup · Get unlimited contacts
WORK HISTORY
Service Desk Technician @Spicers Canada
Woodbridge, ON, CA
Provide service desk support and resolve problems to the end user’s satisfaction; • Monitor and respond quickly and effectively to requests received through the service desk;• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based onpriority;• Modify configurations, utilities, software default settings, etc;• Document internal procedures;• Assist with onboarding of new users;• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and anyadditional specialized equipment;• Install, test and configure new workstations, peripheral equipment and software;• Maintain inventory of all equipment, software and software licenses;• Report issues to the Service Desk for escalation;• Manage PC setup and deployment for new employees using standard hardware, images andsoftware;• Assign users and computers to proper groups in Active Directory;• Perform timely workstation hardware and software upgrades as required; and• Other duties as assigned
EDUCATION
Seneca College
ECT
ABOUT HEMIN G.
Welcome to my LinkedIn profile! I\'m a dedicated Computer Engineering student at Seneca College with a passion for programming and networking technologies. My journey in IT began with a curiosity-driven exploration of coding languages and network architectures, and it has since evolved into a focused pursuit of excellence in these domains. As a programmer, I thrive on crafting elegant solutions to complex problems, leveraging my expertise in languages such as Python, Java, and C++. Whether it\'s developing robust software applications or optimizing algorithms, I\'m driven by a relentless pursuit of efficiency and innovation. In the realm of networking, I\'m fascinated by the intricate web of connections that power our digital world. From configuring routers and switches to implementing security protocols, I\'m committed to mastering the intricacies of network design and administration. My goal is to not only ensure seamless connectivity but also to safeguard systems against potential threats and vulnerabilities. Currently, I\'m seeking opportunities to apply my skills and knowledge in a dynamic IT environment where I can contribute meaningfully to projects that push the boundaries of technological innovation. If you\'re looking for a passionate and driven individual with a solid foundation in programming and networking, let\'s connect and explore how we can collaborate to achieve our goals.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.