Hemil S.

Sales Technician @Princess Auto Ltd.

Calgary, AB, CA

Provided technical guidance to customers on selecting specialized tools, fasteners, and mechanical hardware, applying foundational Aircraft Maintenance Engineering knowledge.• Supported DIY customers with torque tools, precision measuring instruments, and component-specific product recommendations.• Assisted in inventory management of surplus mechanical components, ensuring product accuracy and availability for high-demand technical applications.• Strengthened team efficiency by maintaining organized tool bays and ensuring compliance with store safety and handling procedures.• Contributed to a 15% boost in customer satisfaction by delivering accurate technical advice, improving problem resolution, and ensuring product fit-for-purpose.