Hement Ray
Technical Support Executive | Specialist in Customer Service | Enhancing User Experience with Effective Problem-Solving
- Role
- Media Executive at Tata Consultancy Services
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
Experience
Media Executive
Oct 2024 — Present
Handled customer queries and complaints received through LinkedIn and other digital platforms with professionalism and empathy. Provided prompt and accurate support related to product inquiries, account issues, and service concerns, ensuring high customer satisfaction. Managed LinkedIn inbox, comments, and engagement to resolve issues, guide users, and maintain a positive brand image. Collaborated with internal teams such as product, operations, and tech support to ensure timely resolution of escalated concerns. Monitored customer sentiment on LinkedIn and shared actionable feedback with relevant departments to improve service quality. Maintained detailed records of interactions, resolutions, and follow-ups using internal CRM tools. Helped enhance the brand’s reputation on LinkedIn by responding to users in a timely, respectful, and informative manner. Contributed to creating support-related content such as FAQs, help articles, and community responses to reduce repetitive queries.
Education
Nymph Academy
High School Diploma
KVM A/S
High School Diploma
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.