Hemendra Sharma

About Hemendra Sharma

With over 10 years of experience as a Store Manager, I’ve had the privilege of leading…

Experience

1. Store Manager

   Solacely

   Jun 2025 — Present · Indore, IN

   Customer Experience & ConsultationGreet and assist every customer with warmth.Provide product recommendations based on customers’ needs, energies, and intentions.Educate customers about the uses and healing properties of crystals.Sales & Target AchievementDrive store and individual staff to meet daily, weekly, and monthly sales targets.Ensure high conversion rate and average bill value through upselling and cross-selling.Track sales data and share reports with the Area Manager.Team Leadership & Staff ManagementSchedule and manage shifts, breaks, and weekly rosters.Train team members on product knowledge, customer handling, and selling skills.Resolve team conflicts, motivate staff, and ensure accountability.Store Operations & Visual MerchandisingMaintain store cleanliness, organization, and aesthetics according to brand standards.Ensure proper product display and restocking of shelves.Handle daily store opening/closing and follow checklist procedures.Stock & Inventory ManagementManage inward and outward stock movement and ensure accuracy in records.Conduct regular inventory audits and manage reorders.Identify fast- and slow-moving items and suggest merchandising changes.Billing & Cash HandlingEnsure smooth billing and payment process for all customers.Maintain daily cash reconciliation and submit accurate end-of-day reports.Customer Relationship ManagementBuild long-term relationships with customers by follow-ups and post-purchase care.Collect and record customer feedback for service improvement.Handle customer complaints professionally and ensure resolution.Reporting & CoordinationSend daily, weekly, and monthly reports. Coordinate with marketing, logistics, and back-office teams as needed.

Education

• P.M.B. Gujarati Science College, Nasia Road, Indore

  graduation, Computer Science

  2014 — 2017