Hemender Kumar

About Hemender Kumar

Senior technology and transformation leader with extensive experience in Salesforce program management, AI strategy, data modernization, and enterprise portfolio leadership. I specialize in Salesforce modernization, Service Cloud implementations, Lightning migrations, AI roadmap development, data strategy, and AMS optimization. My background includes leading global delivery teams, managing large cross‑functional portfolios, and driving digital transformation, operational efficiency, and scalable enterprise solutions.I partner with executives to align technology investments, portfolio governance, risk management, vendor management, and financial oversight with business priorities. I’ve delivered measurable impact through AI‑driven insights, data retention and archiving strategies, Power BI forecasting tools, and enterprise‑scale Salesforce enhancements.Focused on enabling organizations to achieve higher performance, stronger data intelligence, and more efficient operations through strategic use of Salesforce, AI, and modern delivery models.CORE LEADERSHIP COMPETENCIESPortfolio Leadership & Governance; Program Delivery & Execution; Salesforce ProgramManagement; Cross-Functional Leadership; Executive Communication; Vendor & ContractManagement; IT Change Management; Organizational Transformation; Capacity Planning & Resource Optimization; Strategic Planning; Roadmapping; Risk & Dependency Management; BudgetOversight; Financial Governance; Team Leadership & Coaching; Continuous Improvement; ProcessOptimization; Salesforce Data Strategy & Consumption Roadmapping; Data Retention, Archiving & Optimization (OwnBackup / Salesforce Native Tools); AI Roadmap Planning & Enablement;Operational Efficiency & AMS Portfolio Expansion Strategy; Machine Learning; Generative AI; AppliedAI; AI-Driven Automation.

Experience

1. Global IT Leader - Salesforce & Ai Technology

   Abbott

   Dec 2018 — Present · Waukegan, IL, US

   I spearheaded Salesforce and AI technologies, driving significant improvements in technology adoption and optimization. My role involved developing comprehensive strategies that aligned with the company\'s goals, establishing key performance indicators, and fostering a culture of innovation. I also managed a portfolio of critical IT projects, ensuring successful execution and measurable outcomes.• Built the AI roadmap for Salesforce, identifying high‑value use cases and enabling AI‑driven insights across Commercial teams.• Led global Salesforce Service Cloud rollouts, Lightning migrations, and platform modernization to improve scalability and user experience.• Drove AMS expansion, leading vendor negotiations, financial governance, and centralized SOW/license management.• Developed the AMS growth strategy, optimizing delivery models and reducing operational costs.• Led portfolio governance from intake through execution, ensuring alignment with division‑wide strategy and business priorities.• Assessed delivery plans against strategic rationale and managed cross‑portfolio risks, dependencies, and value drivers.• Acted as the primary liaison to senior leadership, delivering high‑visibility updates on progress, risks, and commercialization readiness.• Built the Salesforce data consumption roadmap, enabling scalable, compliant, and business‑aligned data flows.• Led data retention, archiving, and optimization using Salesforce native tools and OwnBackup.• Defined AI strategy and developed Power BI capacity management tools to improve forecasting and operational transparency.

Education

• Lake Forest Graduate School of Management - MBA

  MBA, Business Administration and Management, General

  2012 — 2014

• Fergusson College

  Masters in electronics science, Electronics

  1992 — 1997

• MCL Saraswati Bal Mandir

  High school, 12th standard

  1986 — 1992

Skills

• Program Management
• Account Management
• Project Management
• Global Delivery
• Sdlc
• Software Project Management
• Pmp
• Business Analysis
• Vendor Management
• Pmo
• Pre-Sales
• IT Strategy
• Requirements Analysis
• Resource Management
• Transition Management
• Cross-Functional Team Leadership
• Management
• Governance
• Project Delivery
• Project Portfolio Management
• Requirements Gathering
• Outsourcing
• Agile Methodologies
• IT Management
• Leadership
• Team Management
• Change Management
• Strategic Planning
• Offshoring
• Project Governance
• Software Development
• Project Planning
• Team Leadership
• IT Outsourcing
• Sharepoint
• Enterprise Architecture
• Ms Project
• Integration
• Business Intelligence
• Enterprise Software