Hemasilpa Kareti

Customer Service Specialist @Factors Group of Companies

Handle customer and sales representative inquiries and concerns, and follows through to resolve them\\\\n• Process customer orders within a 24-hour turnaround. Provide information on promotions, new products and advise on order and back-order status\\\\n• Log all calls in Customer Relationship Management (CRM) system and update all subsequent follow-ups through to resolution within a 24-hour period\\\\n• Verify orders, investigate invoice discrepancies, and resolve issues within a 24-hour period\\\\n• Liaise with courier to track shipments and trace packages\\\\n• Input and verify data in CRM on overstock items, damaged items and returns\\\\n• Support Sales Representatives with customer accounts and follow through all inquiries and concerns to completion\\\\n• Follow and adhere to all given instructions including work procedures, Standard Operating Procedures (SOPs) and current Good Manufacturing Practices (cGMP)\\\\n• Strictly adhere to and observe all safety policies as outlined in the company policies and training sessions\\\\n• Other duties as assigned\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n