Hema Shah
Product Transformation Leader | Agile Strategist | AI-Driven Innovation | Scalable Digital Solutions | Customer-Centric Vision | Technical Product Management
- Role
- VP, Sr Product Manager at JPMorganChase
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Hema Shah
Purpose-driven Product Leader with 15+ years guiding enterprise-scale innovation across…
Experience
VP, Sr Product Manager
Oct 2022 — Present · Plano, TX, US
Driving global strategy and product innovation across payments, identity, and AI governance. Lead cross-functional teams to deliver scalable solutions that reduce cost, improve customer satisfaction, and accelerate time-to-value. Spearheaded enterprise initiatives in Client Testing, LLM onboarding, and IAM, aligning OKRs across HR, Tech, and Compliance to unlock measurable outcomes.Key Highlights- Reduced infrastructure costs by 38% via AWS hybrid sandbox model- Boosted customer satisfaction by 30% and market share by 40% through data-informed product strategy- Accelerated LLM experimentation readiness by 40%, resolving 12+ compliance gaps- Cut data science onboarding latency from 6 months to 5 days via workflow automation- Improved cross-LOB throughput by 40% through Big Room & PI Planning- Launched accessibility-compliant portals, enhancing client experience by 42%- Mentored 15+ PMs through Product CoP, increasing collaboration and leadership engagement- Embedded Lean-Agile practices and OKR alignment to reduce delivery waste by 19%
Education
The University of Alabama in Huntsville
Master's degree
1996
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