Hema Raathore

About Hema Raathore

I lead workforce capability and learning transformation initiatives that are directly…

Experience

1. Learning Development & HR Consultant

   Repertoire Events & Mice Pvt. Ltd

   Aug 2023 — Present · Mumbai, IN

   Architected and optimized HR functions by developing scalable SOPs and policies, improving operational efficiency by 25% and ensuring compliance with labour laws.• Designed and implemented learning solutions, boosting employee performance by 20% and fostering continuous improvement through leadership programs.• Spearheaded employee engagement strategies, including team-building and R&R programs, increasing employee satisfaction by 12% and enhancing overall engagement.• Streamlined onboarding and talent acquisition, reducing turnover time by 15% and ensuring the successful integration of top- talent.• Developed customized learning content, including e-learning and storyboards, driving impactful learning experiences aligned with business goals

Education

• Maharani's College , Rajasthan University

  B. A, 2001 English, Economics, Political Sc

  1998 — 2001

• Alliance Française, Mumbai

  A1 Level French Language Course, French Language

• Symbiosis Centre of Distance Learning, Pune

  PGDBA, Operations

  2006 — 2010

Skills

• Vas
• Budgets
• Postpaid
• Service Delivery
• Business Analysis
• Management
• Crm
• Human Resources
• Training
• Customer Satisfaction
• Telecommunications
• Analysis
• Quality Assurance
• Bpo
• Cdma
• Program Management
• Channel Partners
• Six Sigma
• Mobile Devices
• 2g
• Project Planning
• Dwdm
• Operations Management
• Customer Experience
• Business Process
• Business Process Re-Engineering
• Gsm
• Vendor Management
• Outsourcing
• Team Management
• Mis
• Customer Retention
• Customer Lifecycle Management
• Customer Service
• Call Centers
• Ip
• Distributed Team Management
• Inventory Management
• Erp
• Quality Management