Hemar Singh Yambem

Senior Production Engineering Lead @IDFC FIRST Bank

Bangalore, IN

Strategic Impact:Defined and executed the enterprise production support and reliability strategy for mission-critical banking platforms, aligning uptime, recovery objectives, and customer impact with business priorities.Established a Centralized Enterprise Command Center operating model across all lines of business, providing real-time visibility, consistent incident governance, and executive-level reporting.Partnered closely with Product, Engineering, and Architecture leadership to influence platform design using operational insights, RCA trends, and reliability risk assessments.Introduced SRE principles and observability standards as foundational capabilities to support scale, resilience, and regulatory compliance.Business & Customer Outcomes:Significantly reduced MTTD and MTTR through proactive monitoring, automation, and standardized response playbooks—improving customer trust and platform stability.Stabilized high-volume digital platforms including Toll & Transit systems, supporting India’s leading acquirer and issuer operations.Successfully established and scaled the Bank Reconciliation platform covering wholesale, and retail reconciliation use cases.Leadership & Governance:Built and led a big production support organization, developing leadership depth, reducing key-person dependency, and improving engagement and retention.Owned end-to-end incident, problem, change, and release governance, ensuring audit readiness and regulatory alignment.Acted as executive incident commander during major outages, driving stakeholder communication and rapid decision-making.

University of Madras

Master of Computer Applications (MCA)