Hemant Singh
Cloud UC & Voice Engineer || 8x8 || CUCM & CUC || ll Teams ll Mitel || Nortel || Voice Gateways || SIP
- Role
- Assistant Consultant at Tata Consultancy Services
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Hemant Singh
a) Experienced with 10+ years of experience specialized in Cloud Telephony, VOIP & TDM…
Experience
Assistant Consultant
Dec 2017 — Present · Gurgaon, IN
Managed number porting, user provisioning, and configuration of call flows within the 8x8 Admin Console.Configured Auto Attendant (IVR menus), Ring group and call queues in the 8x8 platform to optimize inbound call management.Monitored system health and performance metrics in the 8x8 platform dashboard to ensure uptime and call quality.Implemented multi-site cloud telephony solutions to support business continuity and disaster recovery plans.Configured and supported ACD (Automatic Call Managed IVR call flow scripts to streamline caller navigation and improve first-call resolution rates.Managed IVR call flow scripts to streamline caller navigation and improve first-call resolution rates.Troubleshooting of IP phones and Unity related issues, Class of service using Partitions and CSS, voice gateways & routers, PRI, SIP truck.Configuration of Users Phones and features Moving, Adding, Change and Deleting Extensions.Working on Upgrade Ios Version of Gate ways and voice router. Configure and troubleshooting of Voice VLAN issue.Coordinating with ISP For WAN links and PRI issues.Configure and support remote site redundancy (SRST) and Mobile connect, Phone Button Template, Soft Key Template.Configure User Features as Speed dial, Call forwarding, call forwarding, call park.Configure cisco unity connection setting, user configuration, voicemail, PIN reset, update emails id in CUC.Configuration of Line group, Hunt list, Hunt pilot and CSS.woking on MS Teams to update users’ profile and policies using Teams Administrators.configured and installed Avaya (9608 & 1220), Mitel (5530, 5530e) and Nortel 1140 IP Phone, digital (Nortel 2626, 2006 and 390x, Acatel 4904, Avaya 4400) and analog (Nortel 500, Acatel) phone, Dect Phone and Polycom Conference phone & IP600.Trouble shoot issue related PBX, signaling server, call server and PRI Card.Coordinate with ISP to troubleshoot PRI and BRI link issue and also coordinate with field engineer
Education
CCS UNIVERSITY MEERUT
Bachelor of Technology (B.Tech.)
2009 — 2013
SHAH FAIZ GHAZIPUR
10+2
2007 — 2008
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