Hemant Bonde

About Hemant Bonde

I’m a customer- and product-focused professional with 4+ years of experience in SaaS, supporting the full lifecycle of AI-driven energy intelligence solutions at Bidgely. In my current role, I partner with Product, Engineering, and Customer Success teams to ensure seamless product delivery, operational reliability, and meaningful value realization for enterprise utility clients.My work spans product operations, customer onboarding, configuration and monitoring, production support, and data-informed insights generation. I leverage SQL, Python, AWS, and analytics platforms to improve product accuracy, troubleshoot issues, and enhance the end-user experience—all with a focus on driving adoption and long-term customer success.Holding an MBA in Business Analytics, I combine technical fluency with strategic business thinking to translate customer needs into actionable product and operational improvements. My background across technical support, data pipelines, and cross-functional collaboration enables me to effectively bridge engineering execution with customer and business outcomes.I’m actively growing my expertise in product management and customer success leadership. I am passionate about building products that solve real problems and fostering customer relationships that deliver sustained value.Let’s connect to exchange ideas on product strategy, customer-centric innovation.

Experience

1. Senior Customer Success and Operations Engineer

   Bidgely

   Jan 2025 — Present · Bengaluru, IN

Education

• DY Patil University

  Masters of Bussiness Administration , Business Analytics

• Seth Lalji Narayanji Sarvajanik Vidyalaya Jalgaon

  Secondary School Certificate

• K.K.Wagh institute of Engineering Education & Research

  Bachelor's degree, Mechanical Engineering

• NextLeap

  Product Manager Fellowship, Product Management

• Government Polytechnic Jalgaon

  Diploma, Mechanical Engineering