Hemanth M S

About Hemanth M S

I am a Software Engineering Manager at Cable One, leading the AI/ML initiatives that range from developing solutions for predictive network maintenance to utilizing LLMs for driving customer service, customer retention, and satisfaction. I am passionate about applying AI/ML and automation technologies to solve real-world problems and deliver value to the business and the customers.

Experience

1. Software Engineering Manager, Machine Learning,ai & Automation

   Cable One/Sparklight Careers

   Feb 2023 — Present · Phoenix, AZ, US

   Leading the Automation & AI team, driving development of production-grade AI/ML systems and cross-functional delivery across Data Science and Data Engineering teams.• Led the Automation & AI team and owned execution of cross-functional AI/ML initiatives across Data Science and Data Engineering teams, delivering production AI systems across a national telecom footprint• Designed and delivered a production AI-driven churn management system, enabling targeted retention workflows and operational integration across business teams• Built and deployed LLM-powered chatbot solutions for internal operations and customer-facing use cases, integrating retrieval-based approaches and automation workflows• Developed and operationalized ML systems at scale, including broadband failure prediction (1M+ devices) and churn modeling (1M+ customers), improving service reliability and decision-making• Partnered with business and technology leaders to identify and refine AI/automation use cases, shaping solution approaches and aligning delivery with evolving business priorities• Contributed to defining the AI platform roadmap, working with leadership to prioritize initiatives and align on scalable, production-focused AI adoption• Evaluated and guided onboarding of AI/ML tools, ensuring alignment with enterprise architecture, scalability, and long-term maintainability• Established reusable ML pipelines and data workflows, improving model deployment consistency and reducing feature generation latency

Education

• Indiana University Bloomington

  Master's degree, Data Science

  2016

• Shanmugha Arts, Science, Technology and Research Academy

  Bachelor of Technology (B.Tech.), Electronics and Instrumentation Engineering

  2007 — 2011

Skills

• Functional Analysis
• Sql
• Integration
• Perfmon
• Mes
• Manufacturing Intelligence
• Oracle
• Data Mining
• Requirements Analysis
• Javascript
• Machine Learning
• Java
• Troubleshooting
• Tableau
• Software Development Life Cycle (Sdlc)
• Technical Documentation
• Splunk
• Microsoft Sql Server
• Microsoft Excel
• Python
• Html
• Data Analysis
• Ladder Logic
• Requirements Gathering
• Apriso Flexnet
• Social Media Mining
• Microsoft Office
• Ease
• .net Framework
• C#
• .net
• Log Analysis
• Pl/Sql
• R