Hemanth Kumar Mekala

About Hemanth Kumar Mekala

Hello Everyone! I\'m Hemanth Kumar Mekala, a results-driven IT Business Analyst…

Experience

1. Senior Business Analyst

   American Express

   Jul 2024 — Present · Phoenix, AZ, US

   Conducted workshops with business stakeholders, including risk management teams, compliance officers, and IT team, to understand the key business rules and requirements for fraud detection.Worked on Guidewire PolicyCenter to support policy administration processes including quoting, rating, underwriting, issuance, renewals, and endorsements.Collaborated with product owners to prioritize fraud detection features, ensuring alignment with regulatory mandates and business objectives. Worked on Guidewire PolicyCenter enhancements, supporting policy administration workflows including quoting, underwriting, issuance, renewals, and endorsements.Authored business user stories and acceptance criteria, translating stakeholder requirements into actionable tasks for development and QA teams.Planned and facilitated UAT sessions, including creating test scripts, reproducing defects, and ensuring timely resolution in collaboration with Dev and QA teams.Managed end-to-end requirements from elicitation through go-live and warranty, conducting stakeholder demos, supporting training, and ensuring smooth adoption of system enhancements.Conducted gap analysis on the current fraud prevention processes, identifying inefficiencies, compliance risks, and automation opportunities.Developed automated Excel PivotTables and VLOOKUP-based reports to analyze monthly cloud spend and performance metrics across AWS accounts.Worked with the compliance and risk management teams to ensure the platform adhered to regulatory standards, such as PCI-DSS for secure payment processing and GDPR for data privacy.Conducted operational cost analysis by examining fraud mitigation workflows, identifying high-cost processes, and proposing automation opportunities that reduced manual effort by 20%.Participated in Agile ceremonies including backlog grooming, sprint planning, demos, and retrospectives in a Product Owner support capacity.