Hemanth Kumar
Director of Operations @Diligenta - a subsidiary of Tata Consultancy Services
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WORK HISTORY
Director of Operations @Diligenta - a subsidiary of Tata Consultancy Services
GB
EDUCATION
St. Joseph's College of Commerce
Post Graduate Diploma, Management Information Systems
BHS First Grade College
Bachelor of Commerce (B.Com.), Commerce
ABOUT HEMANTH KUMAR
As the Director of Operations at Capita, I lead the delivery of core digital technology offerings that enhance customer experience and drive operational efficiency in the UK Life and Pensions industry. I have over 20 years of experience in managing large and complex operational teams, with a strong focus on strategic thinking, P&L responsibility, and digital transformation.I have successfully improved customer Net Promoter scores by 50 points, with 92% satisfaction and ease of doing business, while reducing operational cost base by 40%. I have also achieved multiple certifications in process improvement and quality management, such as the Green Belt Certificate. My mission is to enable and empower my team to provide the best service to our clients and partners, and to contribute to the growth and innovation of Capita.
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