Hemanth G

Lead Ai Engineer @Mondelēz International

Chicago, IL, US

Developed an intelligent Voice Agent Bot for Mondelez International, enabling seamless voice interactions by integrating OpenAI GPT-4o for real-time natural language understanding and response generation- Engineered a robust speech pipeline combining Whisper STT for accurate voice-to-text conversion, GPT-4o for contextual FDA-related FAQ processing, and Deepgram Nova-2 TTS for human-like audio responses- Built and deployed the voice assistant to handle FDA compliance-related inquiries, significantly reducing manual load and ensuring 24/7 availability of accurate regulatory information- Designed scalable, low-latency APIs to support real-time bi-directional streaming between Twilio, Whisper, GPT-4o, and Deepgram Nova-2 for live voice interactions- Implemented advanced prompt engineering and retrieval strategies within GPT-4o to ensure reliable and context-sensitive answers aligned with FDA guidelines and terminology- Applied agentic AI system design principles to manage conversational memory, task decomposition, and multi-turn dialogue flow for enhanced user experience- Ensured PHI and FDA compliance by architecting secure data pipelines and voice interactions in line with enterprise-grade privacy and legal standards- Collaborated with compliance teams to map FDA documentation and FAQs into an LLM-compatible knowledge base, improving the quality and relevance of responses by 85%- Led SAP data extraction optimization using Alteryx and DVW Connector, enhancing workflow efficiency and data accuracy- Automated ETL processes, reducing manual effort and minimizing errors, streamlining data handling- Collaborated with cross-functional teams to resolve SAP data quality issues, ensuring reliable insights for decision-making- Delivered end-user training, empowering teams to leverage SAP Analytics Cloud for data-driven decision-making- Implemented data governance policies, maintaining data integrity, security, and compliance standards.

Jawaharlal Nehru Technological University Hyderabad (JNTUH)

Bachelor of Technology - BTech