Hemanth Chengannagari
Customer Interaction Specialist | Empowering Businesses to Delight Customers Through Transformative Software Solutions
- Role
- Business Development Coordinator at Enghouse Interactive
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Hemanth Chengannagari
Not a single day passes by without customer interaction in our daily lives. These can be both positive and negative with everlasting impact. How would you categorize your businesses customer interactions? It\'s those amazing conversations that inspire brand loyalty and the negative ones that deflect customers to your competition. The impact of not providing the right tools, solutions and knowledge can have devastating consequences to any business especially in an ever competitive world: Cutting down lengthy IVR messages to as low as 30 seconds: Providing fast and reliable contact channels to quickly respond to enquiries and also adding more digital channels: Predict high call traffic times with call analytics in advance and efficiently supply the demand./: Offering live chat through IVR, and also provide callbacks: Automating administrative tasks and manual transcriptions: Prioritizing investments and aggregating solutions from a single vendor to reduce support costs! These are just a few solutions for each of these problems, but there are many other approaches to consider. I\'d be happy to have a chat about this. Please feel free to DM me or reach out here: h••••••••@enghouse.com :+44 Pondering to know more? Check out our website here for more information: https://enghouseinteractive.co.uk/resources/ Besides work, I\'m a mountain guy, I go trekking and often run marathons. And also, I\'m a pretty decent mixed martial arts learner.++🥋
Experience
Business Development Coordinator
Oct 2022 — Present · GB
Education
Aston Business School
MSc Business and Management, Business Administration and Management, General
Gangavaram High School
Secondary School , SSC
2011 — 2012
Rajiv Gandhi University of Knowledge Technologies, RKValley (RAC)
Bachelor of Technology - BTech, Computer Science and Engineering
2014 — 2018
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