Hemant Dixit
🚀 Glassbox Team Lead | Digital Customer Experience (CX) & APM Expert | AI-Driven Insights & Session Replay
- Role
- Senior Software Engineer at Dell Technologies
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Hemant Dixit
As a Glassbox Team Lead and CX Specialist, I am passionate about optimizing digital customer experiences through advanced behavioral analytics, AI-driven insights, and real-time session replay. With extensive experience in Glassbox and Tealeaf, I help businesses decode user behavior, eliminate friction points, and enhance digital journeys for improved customer satisfaction and business growth.Beyond CX, I have strong expertise in Application Performance Management (APM) using Splunk and Dynatrace, enabling proactive monitoring, anomaly detection, and system optimization. My proficiency in Python and Shell scripting allows me to automate diagnostics, streamline workflows, and develop scalable solutions that enhance application efficiency and performance.I thrive in data-driven environments, leveraging SQL, Grafana, and Power BI to transform complex data into actionable insights. My ability to analyze logs, debug intricate system issues, and optimize infrastructure ensures seamless integration and high system availability.If you\'re looking to enhance digital experiences, optimize application performance, or implement AI-powered CX insights, let\'s connect! Specialties: Glassbox | Tealeaf | APM (Splunk, Dynatrace)| AI-driven CX Insights | Python & Shell Scripting | Data Analytics | Automation & Troubleshooting
Experience
Senior Software Engineer
Sep 2019 — Present · Hyderabad, IN
Education
BABU BANARASI DAS INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Bachelor of Technology - BTech, Computer Science
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