Hemant Bhora

Senior Data Scientist: Credit Risk & Collection Analytics | IIT-Guwahati

Role: Senior Data Scientist at Sears
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Hemant Bhora

With 5+ years of experience as a Data Scientist in the BFSI industry, I specialize in…

Experience

Senior Data Scientist
Sears
Oct 2024 — Present · Delhi, IN
Engineered an Agentic Voice AI system to autonomously facilitate customer scheduling for home appliance repairs. Integrated Twilio for telephony, Deepgram APIs for speech-to-text and text-to-speech processing, Large Language Models (LLMs) for natural language understanding, and MongoDB for robust data orchestration, yielding a 58% customer conversion rate.• Spearheaded analytics-driven insights and solutions across retail operations—including inventory optimization, repair order management, and technician scheduling—resulting in streamlined workflows and measurable cost reductions to elevate operational efficiency.

Education

Indian Institute of Technology, Guwahati
Bachelor of Technology - BTech

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Hemant Bhora

Experience

Senior Data Scientist

Education

Indian Institute of Technology, Guwahati

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