Hemant Bakshi

About Hemant Bakshi

Head Services Delivery | Business Manager | Program Delivery | Principal /Partner Manager | Team LeaderAccredited as Top Management Executive - IT Delivery Operations and Business P&L Head who brings experience in envisioning and driving end-to-end IT delivery operations, infrastructure business lines, cloud services and IT programs. Organisation worked with: Tech Mahindra Wipro Ltd. CMS Computer Ltd. Starion Business ServicesPresently I am associated with the Tech Mahindra region as VP-Group Delivery Head – APJI, wherein I am accountable to implement and define high-impact IT service delivery standards towards scalability, security & reusability for delivery frameworks. I direct end to end delivery for infrastructure services and conceptualize different service delivery offerings & solutions within set cost.As a professional, I foster a culture of sustainable change, business revolution, system excellence and productivity improvement. I have proven potential of achieving >90th percentile ranking of service delivery quality and customer satisfaction results.For a transformative professional like myself, I put my energy in achieving the right blend of new-age technology orientation and conventional business knowledge. My skill-set comprises of growing infrastructure service business while undertaking program governance to ensure successful implementations and large service transition.Key responsibilities:Competence in promoting enterprise business transformation by leveraging technologies across all program work-streamsDrive changes for business continuity and robust delivery for smooth running of Data Center Operations. Resourceful Big-Picture Thinker who champions business goals while ensuring services deliverables for benefits realizationStrong communication, analytical, interpersonal and coordination skills to work independently as well as in multicultural teamIf you feel, I could be a strong addition to your team, please feel free to connect with me at: h••••••••@outlook.com

Experience

1. Vice President- Group Delivery Head - Apji and Mea

   Tech Mahindra

   Apr 2024 — Present · Mumbai, IN

Education

• M.H. Saboo Siddik College Of Engineering

  Diploma in Computer Engineering

  1987 — 1991

Skills

• Managed Services
• Program Management
• IT Operations
• Software Project Management
• Crm
• Itil
• Project Delivery
• Togaf
• Outsourcing
• Customer Relationship Management (Crm)
• Project Governance
• Pmo
• IT Outsourcing
• Team Management
• Vendor Management
• Project Management Office (Pmo)
• Service Delivery
• IT Service Management
• Management
• Global Delivery
• Governance
• Service Management