Hemant Baidya
Delivery Manager - Engineering @ICONMA
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WORK HISTORY
Delivery Manager - Engineering @ICONMA
Troy, MI, US
ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune clients in a broad range of industries. We are a certified Women-Owned Business Enterprise (WBE) and National Women Business Owners Corporation. Our mission is to deliver through strategic staffing and technology solutions. We connect exceptional talent with our clients, with cost savings and enhanced productivity. Our vision is to be an indispensable partner by providing highly effective and innovative solutions to match each client’s needs. Our culture fosters collaboration and teamwork. ICONMA encourages all employees to be leaders while providing continuous training and growth opportunities. Some of our recent awards include:• Largest Staffing Firms in the U.S- Staffing Industry Analyst, 2022• Largest IT Staffing Firms in the U.S- Staffing Industry Analyst, 2022• Allegis Global Solutions Strategic Partner, Allegis Global Solutions, 2022• PeopleScout Select Suppliers, PeopleScout, 2022• Overall Enterprise Business Honoree for the Best of MichBusiness Awards, Best of MichBusiness, 2021• Guidant Global Influence Supplier Diversity Program, Guidant Global Summit, 2020 For more information, please send me a direct message or visit
EDUCATION
IILM University, Gurugram
Master of Business Administration (M.B.A.), Major- Marketing, Minor- IT
Utkal University
BCA, Information Technology
ABOUT HEMANT BAIDYA
Experienced Service Delivery Manager / Client Partner / Account Manager with a demonstrated history in managing Portfolio of Direct - MSP Clients in the MSP-VMS space. Skilled in International Business, Customer Relationship Management, Account Management, Market Research, Management, and Leadership. Extensive experience working with Managed Service Providers like, Hays, Beacon Hill, Tapfin, Pontoon, Kelly OCG, Kelly Services, Guidant Global - BarPellam (Impellam), AgileOne and Vendor Management, Workforce Management tools like Beeline, SAP Fieldglass, AgileOne, WorkforceLogic & SuccessFactor to support their Fortune 500 Clients. A Management professional with strong business acumen! Possess rich experience across Leadership Hiring, Recruitment Operations, Business Development, Client Relationship Management, Key Account Management and Client Servicing. Hands-on experience in managing large delivery teams consisting of IT, Non-IT, Engineering, Business Professional, Administrative, Accounting & Finance Recruiters. Focus area: developing better relationships, increasing quality of hires, reducing turnaround time, and improving market share. Operate in a P&L environment with complete responsibility for sales targets within the Recruitment Services space. Strategic Business Transformation Leader with expertise leading and transforming business operations to foster outstanding customer experience, spark innovation, cultivate operational excellence, improve service delivery, and generate sustainable profitable growth. My specialty is the connection between corporate strategy & planning, innovation, service delivery and strategic account management (customer perspective). Possess thorough knowledge of technology processes within Direct, Channel and Managed Service Provider models. Ability to communicate at all levels & functions effectively whether individually or as a team. Have managed business operations, service delivery, staffing & retention, talent/succession planning, and process improvements. Experience in execution for all Staffing/TA/HR/RPO related activities including - demand planning, developing creative recruitment channels, staffing metrics, business reporting, business stakeholder management, ATS management/updates whilst upholding staffing best practices & processes.
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