Hemant Waghmare
Building CEG @ Agoda || Ex:- policybazaar.com | Allianz partners AWP.
- Role
- Customer Experience Specialist at Agoda
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Hemant Waghmare
With over 5 years of dedicated experience in customer support, I am passionate about…
Experience
Customer Experience Specialist
May 2024 — Present · Gurugram, IN
Dedicated to delivering top-tier customer service by efficiently managing guest and partner inquiries through multiple communication channels, including phone and email.Key Responsibilities: • Serve as a primary point of contact, ensuring a seamless and positive experience for customers by addressing their concerns with professionalism and empathy. • Handle Hindi POC (Proof of Concept) Project, managing a dedicated flock of 30 agents, focused on serving Indian customers in their native language to improve comfort, trust, and satisfaction. • Proactively support and upskill team members by sharing customer experience (CX) best practices and insights to enhance overall performance. • Collaborate closely with Team Leaders and Managers to provide valuable feedback on system improvements, policies, and procedures. • Take ownership of customer issues, identify solutions, and ensure timely resolutions to enhance customer satisfaction. • Uphold Agoda’s commitment to excellence by continuously improving processes and optimizing customer interactions. Skills: Communication · Customer Service · Process Improvement · Hindi Language Support · Team Collaboration · Customer Experience (CX)
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