Hemant Sonik

About Hemant Sonik

I help organizations modernize customer support operations through CX transformation…

Experience

1. Senior Associate Director

   Movate

   Jul 2024 — Present · Bengaluru, IN

   Helping clients think differently about CX — blending Digital CX, GigCX, and traditional contact center models into a single, cohesive offering.Focused on identifying the right mix of automation, self-service, and human support — guided by “Shift-Left” thinking and measurable outcomes.Also leading internal efforts to expand GigCX offerings — designing new use cases, building POVs, and supporting account growth across key verticals.

Education

• Jawahar Vidya Mandir, Shyamali

  10+2, Science

• FORE School of Management, New Delhi

  PGDM, business Administration

  2008 — 2010

• Gogte Institute of Technology, Belgaum

  B.E., Comp Sc. & Engg.

Skills

• Strategic Sales Plans
• Bid Writing
• Proposal Writing
• Sales Enablement
• Market Research
• Consulting
• Crm
• Rfx Process
• Sql
• Competitive Analysis
• Rfp
• Business Strategy
• Bid Preparation
• Business Development
• Go-to-Market Strategy
• Oracle Database
• Business Planning
• Business Analysis
• Team Management
• Content Writing
• Proposal Preparation
• Strategy
• Proposal Leadership
• Content Strategy
• Peoplesoft
• Marketing Strategy
• Solutions Marketing
• Proposal Management
• Pre-Sales
• Bidding Process
• Bid Strategy
• Sdlc
• Content Development
• Solution Architecture
• Management
• Rfp Design
• Content Management
• Vendor Management