Hemant Shinde

Deputy Manager @ICICI Bank

Pune, IN

Relationship Manager (Operations Branch Banking)• Successfully managed Savings Account and Current Account opening processes, ensuring compliance withbank policies and delivering a smooth onboarding experience to customers.• Facilitated Demat Account opening for retail and HNI clients, enabling seamless equity and investmenttransactions.• Handled KYC updation, name change, and account modifications, ensuring 100% regulatory compliance andaccuracy in customer records.• Guided customers in opening and managing Public Provident Fund (PPF) accounts, offering long-term savingsand tax-benefit solutions.• Assisted parents/guardians in initiating Sukanya Samriddhi Yojana (SSY) accounts, promoting government-backed savings schemes for girl child welfare.• Built strong client relationships by providing personalized financial solutions, driving customer satisfactionand branch growth.LOAN DESK -• Identify potential opportunities and inform the sales team to follow up.• Educate and inform clients about the company’s products, services and special offers.• Attend to client complaints and resolve issues promptly.• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.• Work with internal departments to ensure company meets clients’ expectations.• Analyze customer financial information eligibility for home loans• Educate customers on various loan products, interest rates, and repayment optionsCashier (Teller)-• Operated a cash register for cash, check, and credit card transactions with accuracy.• Stocked and replenished merchandise according to store merchandising layouts.• Cleaned and organized the store, including the checkout desk and displays.• Completed all point of sale opening and closing procedures, including counting the contents of the cashregister.• Handled all customer relations issues in a gracious manner and in accordance with company policies.

Pimpri Chinchwad Education Trust'S. Pimpri Chinchwad College Of Engineering

Dropout

Savitribai Phule Pune University

Bachelor of Commerce - BCom

Symbiosis Centre for Distance Learning

Master of Business Administration - MBA