Hemant Shelar
Solution Advisor | ServiceNow | CSA | CAD | CIS- ITSM | Suite Certification - Now Assist IT Service Management Pro Plus | CIS - CSM | CSM Professional Plus Suite | 11x ServiceNow Micro Certification ||
- Role
- Solution Advisor at Deloitte
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Hemant Shelar
CERTIFICATIONS:• ServiceNow Certified System Administrator• Servicenow Certified Application developer• ServiceNow Certified Implementation Specialist- ITSM Pro Plus• ServiceNow Certified Implementation Specialist- CSM Pro Plus• ServiceNow Micro- Certification-Welcome to ServiceNow• ServiceNow Micro- Certification- Flow Designer• ServiceNow Micro- Certification- ATF (Automated Test Framework)• ServiceNow Micro- Certification- Performance Analytics• ServiceNow Micro- Certification- Predictive Intelligence• ServiceNow Micro- Certification- Virtual Agent• ServiceNow Micro- Certification- Integration Hub• ServiceNow Micro- Certification- Service Portal• ServiceNow Micro - Certification-Agile and Test Management ImplementationServiceNow Experience: 3.5+ Years• I am experienced in working with the workflows in ServiceNow for service catalog using workflow editor and flow designer.• Strong understanding of the core ITSM modules like incident, change, Problem, Knowledge, and Service Request.• Worked on server side and client-side scripting: Business rules, Ul actions, Client script.• Hands-on experience with email notifications, reports, and home pages.• Hands-on knowledge of Performance analytics, Dashboards creation.• Designed and Developed catalog items, order guides and record producer.• Hands on knowledge of schedule job, workflow, SLA, Assignment Rule, User criteria, ATF, and flow designer.• Good communication skills able to discuss the requirements effectively with clients and team members.• Loading of data through import sets, knowledge of data sources and transform map etc.• Have an ability to acquire new skills within a short time, adapt to rapidly changing work practices and maintain excellent working relationships with team.
Experience
Solution Advisor
Jan 2026 — Present · Pune, IN
Education
Savitribai Phule Pune University
Bachelor's degree, Computer Engineering
2015 — 2020
AISSMS Institute of Information Technology
Bachelor of Engineering - BE, Computer Science
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