Hemant Sharma
Center Manager - Inbound Contact Center - Banking @AU SMALL FINANCE BANK
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WORK HISTORY
Center Manager - Inbound Contact Center - Banking @AU SMALL FINANCE BANK
Jaipur, IN
Inbound Call Center Operations- Customer Experience Management (CXM)- Complaint Management- Email Management through Ticking Tool- Banking Products & Services- Team Leadership & Development- Process Optimization & Automation- Training & Quality Assurance- Regulatory & Compliance Adherence- Reporting & Data-Driven Decision Making- Crisis & Escalation Management
EDUCATION
Tagore Public School
Commerce
SKILLS
ABOUT HEMANT SHARMA
Am a very supportive person and ensures my best shot in my deliveries. Very open, clear and specific about my approach as i know the subject matter very well. Detailed oriented person with analytical bend of mind and delivers my target without any hitch
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