Hemant Sharma
Technical Specialist at HCL Technologies
- Role
- Technical Specialist at HCLTech
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Hemant Sharma
Four years experience as a Senior desktop support engineer.currently working with Pc solution Pvt Ltd at Client site American Express.
Experience
Technical Specialist
Mar 2024 — Present · Noida, IN
Responsibilities at Job: Configuration & Troubleshooting MS-Outlook, outlook express. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8 and Microsoft Office 2007, 2010, 2013 and any other authorized desktop applications. Performed installation, configuration and troubleshooting printers. Installation and troubleshooting of all the new applications Troubleshooting of Network related problems. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Symantec Antivirus support update and troubleshooting with services. Internet access for the LAN through Proxy setting Experience in Net Meeting, VNC and remote desktop sharing. Experience in Lotus Notes 7.0 and 8.0,8.3,8.5 basic Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Performing troubleshooting on assigned ticket and resolve the problem within SLA Excellent in designing and maintaining LAN, WAN, ETHERNET and voice networks. Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Installation of Various Data Cards (Airtel, Tataindicom, Reliance, etc. VPN Configuration and troubleshooting Installation & Troubleshooting of the Antivirus McAfee. Maintenance & Troubleshooting of Machines (Hardware, Desktop, Laptop) User account administration, i.e, account creation and management and password resets on Active Directory Customize desktop hardware to meet user specifications and site standards Responsible for tracking hardware and software inventory Use tools and methodologies to load, copy and customize operating system configurations for deployment Dealing with hardware and application support queries and issues reported to the support desk and escalated to manager if not resolved.
Education
Jay Prakash University
Bachelor's degree
2009 — 2012
B.S.E.B
I.sc
2007 — 2009
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