Hemant R Sharma

About Hemant R Sharma

With over 20 years of experience in HR operations and shared services within global environments, I have led multi-country payroll, compliance, and service delivery functions across complex geographies.My core strength lies in building scalable, governance-driven operating models that ensure:• Regulatory and statutory compliance• SLA-based service delivery• Process standardization across regions• Risk mitigation and internal controls• Operational efficiency at scaleHaving worked within a Global Capability Center framework, I have seen firsthand how GCCs evolve — from transactional execution hubs to strategic capability centers driving enterprise value.While my primary experience has been within HR operations, my professional philosophy is that operational excellence principles remain consistent across verticals whether HR, Finance, Legal, or other support functions.Strong governance.Structured processes.Clear accountability.Measured performance.As organizations continue to expand and mature their GCC footprint, leaders who combine domain expertise with scalable operating thinking will be critical.I remain deeply committed to continuous learning and evolving alongside the changing global services landscape.

Experience

1. Director HR Program Management

   Mastercard

   May 2024 — Present · Pune, IN

   Leading multi-country HR Operations across APAC, EMEA & Africa, ensuring statutory compliance, governance adherence, and SLA-driven delivery within a global shared services framework.

Education

• Calcutta University

  B-Com, Accountancy

  2001 — 2004

• Symbiosis Centre for Distance Learning

  Postgraduate Degree, Human Resources Management and Services

  2019 — 2021

• St. Francis Xavier

  Primary schooling, Primary Studies