Hemant Prabhakar
Sr. Customer Care Representative
- Role
- Senior Customer Service Representative at Concentrix
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Hemant Prabhakar
My name is Hemant Prabhakar, and I was born and raised in Delhi. I hold a Master’s degree…
Experience
Senior Customer Service Representative
Aug 2022 — Present · Gurugram, IN
Managed customer queries via email and call from UK-based ASDA customers regarding products, store experiences, and staff interactions.Investigated and resolved concerns related to items, deliveries, store services, and general complaints.Provided accurate and empathetic responses, ensuring customer satisfaction and timely issue resolution.Maintained quality and compliance in written communication as per company and client standards.
Education
Other Schools
A
2013 — 2015
Indira Gandhi National Open University
Master's degree
2018 — 2021
Indira Gandhi National Open University
Bachelor of Arts - BA
2018 — 2021
School of Open Learning (DU SOL), University of Delhi
Bachelor of art
2015 — 2018
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