Hemant Narvekar

About Hemant Narvekar

Post Graduate in Finance Management | SAP FI CertifiedI envision myself taking on challenging roles within reputable organizations, where I can contribute to their financial success and growth.Moreover, I am keen to take on leadership responsibilities and work collaboratively with cross-functional teams to enhance financial processes and ensure compliance with industry regulations. I aim to contribute to the overall financial well-being of the organization, enabling it to achieve sustainable growth and profitability.

Experience

1. Senior Process Specialist

   Tata Consultancy Services

   Oct 2016 — Present · Mumbai, IN

   US-Internal Recovery unit (IRU) process (Dec\'17 - Present)•Identification of chapters and schedules applicable under US bankruptcy law, to the bankrupt clients of CITI Bank.o Retrieval of data of bankrupt client from the US government website to access the public records.o Analysis of data retrieved and encoding the client bank accounts according to the chapter and sections applicable under US bankruptcy law.o Preparation of MIS reports highlighting current bankruptcy status of CITI’s clients.o Re-encoding of client bankruptcy status on the basis of updates received from CITI.o Resolving of queries received from CITI on the applicability chapters to the bankrupt clients under US bankruptcy law.o Participating in discussion with managers and providing inputs regarding process improvements and better client service.o Having 100% track record of having encoded clients with correct bankruptcy chapters and sections.o Acting as a team leader in demanding situations and advising the team for efficient and timely completion Customer Relationship Team(CRT) process (Oct’16 – Dec’17)o Understanding and analysis of CITI Bank internal process documents in relation to actions to be taken against the client complains and queries.o Determining the waiver to be granted against the charges levied on the client for defaults, after analyzing the reasons / problems facedby the client.o Escalating client complaints against the customer relationship executive to higher levels, after analyzing whether the reasonsstated by the clients, requires such action. This process involves critical analysis of CITI Banks internal process documents along withactions taken by customer relationship executives and client complaints.o Preparation of daily & weekly MIS reports keeping client wise records of total waiver & compensation granted along with the nature and total no. of client complaints, fees waivers and compensation request registered with the CITI.

Education

• Mumbai University Mumbai

  Bachelor of Commerce - BCom

  2013 — 2016

• Welingkar Institute of Management

  Post Graduate Diploma in Management

  2016 — 2018